View customer sessions

Access the Investigation dashboard in GBG GO to view, search, and filter customer verification sessions by status, date, and journey.

To access the Investigation dashboard, you need a GBG GO account with a customer admin role. Contact your GBG account manager to ensure you have the right permissions. If an organization member has admin privileges, they can also grant your account the necessary permissions to access the Investigation feature.

When an end user completes their verification, whether through Hosted journeys or API-first integration, the submitted interaction data and verification results are available for review in the Investigation portal.

Once you are logged in to your account, you’ll see Investigation on the left navigation menu. Click on it, and you’ll be taken to the Investigation dashboard:

The Investigation dashboard displays the following information for each verification session:

Column	Description
Session ID	Unique identifier for each session
Name	Name of the person being verified
Email	Email address provided during verification
Trust Score	Numerical score indicating the level of trust (0-1000). The higher the trust score, the more trustworthy
Decision	Automated or manual verification outcome (example: “Decision: Reject”)
Last Reviewer	Name of the person who performed the last review
Started (GMT+1)	Date and time when the verification session began

When you click on a session ID, a page opens, showing you further details of the session. See an example in the screenshot:

In this page you can:

• View processing modules and their outcomes
• View user data
• View submitted documents and biometrics
• View audit log
• View trust score

For more information about these, refer to View details of a customer session.

There are two ways of viewing user data in this page. One on the User data tab and the other by clicking the User Data card on the left side of the page. To view more details of the trust score, click the GBG Trust score card on the left side of the page.

Filter sessions

On the main dashboard, you can narrow down the session list.

To narrow down the session list:

1. Click Add Filter.
2. Select the appropriate filter criteria from the available options in the dropdown (example: Name, Email, Trust Score) and click Add Filter.
3. Apply multiple filters as needed to refine your search. The number of applied filters appears next to the filter button.
4. Click Apply Filter.
5. (Optional) Click Clear All to clear the filter.

Sort sessions

To sort the session list:

1. Hover your mouse over a column title, then click the three dots that appear.
2. Select one of the following:
   • Sort by ASC: Sort in ascending order.
   • Sort by DESC: Sort in descending order. You can sort by any column, including Session ID, Name, Decision, and Started date.

Customise column display

To manage which columns appear in the dashboard:

1. Hover your mouse over a column title, then click the three dots that appear.
2. Select one of the following:
   • Hide column: Remove the column from view.
   • Manage columns: Open a panel to select which columns to display.