Manual Review

Pause a journey in GBG Go and wait for a human reviewer to accept or deny before execution continues.

Pauses journey execution and waits for a human reviewer to submit a decision

This page documents the Manual Review module, including its variants, capabilities, and the result values it returns.

Manual Review: Manual Review (2-button)

This variant presents the reviewer with two options, Accept and Deny. Journey execution pauses at this module until a reviewer submits a decision or the configured duration elapses. It returns the option the reviewer selected as a zero-based ordinal, which the default outcomes map to an accepted, denied, or timed-out path.

Required inputs: Manual review decision.

Capabilities

The module returns the following capabilities.

Manual review decision

Ordinal of the option selected by the reviewer (0-based). -1 = timeout / no decision.

Detail	Description
Type	Integer
Range	-1–1
Default	-1

Default outcomes

The module is pre-configured with the following default outcomes, which can be used in evaluation and routing logic within the journey designer.

Outcome	Condition	Description
Accept	Manual Review Decision = 0	The reviewer approved the subject, and the journey continues along the accepted path.
Deny	Manual Review Decision = 1	The reviewer rejected the subject, and the journey continues along the denied path.
Timeout	Manual Review Decision = -1	No reviewer submitted a decision within the configured duration, so the journey continues without one.
Error	default, when no conditions matched	An unexpected error occurred, so the module returned no decision.

Input payload

The following is a sample payload used to submit data to the Manual Review (2-button) module for processing.

JSON

{
  "context": {
    "subject": {
      "identity": {},
      "manualReviewDecision": 0
    }
  }
}

Field	Required	Description
ManualReviewDecision	Yes	The reviewer’s decision, as a zero-based ordinal of the option selected: 0 to accept, 1 to deny. -1 means no decision was submitted.

Sample response

The following is a sample response returned by the module.

JSON

{
  "response": {
    "advice": {
      "manualReviewDecision": 0
    },
    "outcome": "Accept"
  }
}

Manual Review (2-button)

Capabilities

Manual review decision

Ordinal of the option selected by the reviewer (0-based). -1 = timeout / no decision.

Detail	Description
Type	Integer
Range	-1–1
Default	-1

Input payload

The following is a sample payload used to submit data to the Manual Review (2-button) module for processing.

JSON

{
  "context": {
    "subject": {
      "identity": {},
      "manualReviewDecision": 0
    }
  }
}

Field	Required	Description
ManualReviewDecision	Yes	The reviewer’s decision, as a zero-based ordinal of the option selected: 0 to accept, 1 to deny. -1 means no decision was submitted.

Sample response

The following is a sample response returned by the module.

JSON

{
  "response": {
    "advice": {
      "manualReviewDecision": 0
    },
    "outcome": "Accept"
  }
}

Related guides and tutorials

The following guides and tutorials use this module or explain how to configure it.

How to use the Manual Review module in Go

Use manual review steps in GBG Go.

How to configure evaluation decisions in Go

Customise evaluation decisions.